Shipping & Returns

Last updated: 30 September 2026

Shipping

UK Delivery

We currently ship within the United Kingdom only.

All orders are shipped using Royal Mail and include tracking. Shipping is charged at a flat rate of £10, which will be displayed at checkout.

Each La Morganti piece is handmade to order. Orders are prepared and dispatched within the 3 week lead time. Once your order has been dispatched, you will receive confirmation and tracking information.

Estimated delivery is 3–5 working days after dispatch. Delivery times are estimates and may vary depending on the postal service. La Morganti is not responsible for delays caused by the delivery provider, although we will do our best to help if an issue arises.

International Orders

We do not currently offer standard international shipping through our Website.

If you are based outside the UK and would like to place an order, please contact us at contact@lamorganti.com. We can discuss your order and provide an estimate for international shipping costs before you purchase.

Any applicable customs duties, import taxes or other charges are the responsibility of the customer.

Returns & Exchanges

Each La Morganti piece is made by hand, and natural variations in shape, texture and finish are part of the character of our jewellery.

If you have an issue with your order, please contact us at contact@lamorganti.com, including your order number and details of the issue. We will review your request and advise on the next steps.

Change of Mind

If you purchase through our Website, you generally have the right to cancel your order within 14 days of receiving it, without giving a reason. You then have a further 14 days to return the item.

To cancel an order, please email contact@lamorganti.com within the cancellation period. You must then return the item within 14 days of notifying us.

Items must be returned in their original condition, unworn and securely packaged. You are responsible for the direct cost of return postage when exercising your right to cancel, provided we have informed you of this before purchase.

Once the returned item has been received, or you have provided evidence that it has been sent back, we will issue any refund due within the legally required timeframe. Refunds will be made using the original payment method. Original standard delivery charges will also be refunded where required by law.

Personalised and genuinely bespoke items are not eligible for cancellation for change of mind where the legal exception applies. This does not affect your rights if an item is faulty or not as described.

Exchanges & Store Credit

Outside your statutory cancellation rights, we may offer an exchange or store credit at our discretion. Requests will be considered individually and must be agreed with us before an item is returned.

We are unable to guarantee an exchange or store credit, and we may not be able to accept items that have been worn, damaged or altered.

This policy does not affect your statutory rights.

Faulty, Damaged or Incorrect Items

We want every La Morganti order to arrive as expected. If your item arrives damaged, is faulty or is not what you ordered, please contact us at contact@lamorganti.com as soon as possible, including your order number and photographs where relevant.

We will assess the issue and work with you to resolve it in accordance with your statutory rights. Depending on the circumstances, this may include a refund, repair or replacement.

Where a return is required because an item is faulty, damaged or incorrectly supplied, we will cover the reasonable return costs in accordance with applicable law.

Please note that handmade pieces may have individual marks, irregularities and variations in texture or form. These are intentional characteristics of the making process and are not, in themselves, considered faults. This does not affect your rights if a piece does not match its description or is not of satisfactory quality.

Order Cancellations

As our pieces are handmade to order, please contact us as soon as possible if you wish to cancel an order before production begins.

We can accommodate cancellation requests before production starts. Once production has begun, we may not be able to stop or cancel the order voluntarily.

This does not affect any statutory cancellation rights that apply to your purchase, including the right to cancel after delivery where applicable.

Contact

For shipping enquiries, cancellation requests, returns or exchanges, please contact:

LA MORGANTI
Email: contact@lamorganti.com
Website: www.lamorganti.com